Hello Lisa AI is a private software company. This Privacy Policy explains how we collect, use, and protect information when you visit hellolisa.ai. We are committed to transparency and compliance with applicable privacy laws including the California Consumer Privacy Act (CCPA) and ADA accessibility standards.
1. Company Information
Hello Lisa AI is a privately held software company headquartered in Aurora, Colorado. We design and develop specialized software for the service industry including field service management, CRM systems, payment facilitation, and AI-powered communication tools.
Business Address: 16922 East Harvard Ave, Aurora, CO 80013
Contact Email: info@hellolisa.ai
Website: hellolisa.ai
2. Information We Collect
When you visit our website, we may collect the following categories of information:
- Usage Data: IP address, browser type, operating system, pages visited, and time spent on the site, collected automatically via server logs.
- Cookie Data: Small files stored in your browser to remember your preferences (e.g., cookie consent status). See Section 5 for full details.
- Contact Information: If you contact us via email at info@hellolisa.ai, we collect your name, email address, and the content of your message.
We do not collect sensitive personal information such as Social Security numbers, financial account details, or health information through this website.
3. How We Use Your Information
Information collected is used solely for the following purposes:
- To operate and maintain the website
- To respond to inquiries submitted via email
- To analyze website performance and improve user experience
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. California Consumer Privacy Act (CCPA)
If you are a California resident, you have the following rights under the CCPA:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. Hello Lisa AI does not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, contact us at info@hellolisa.ai with the subject line "CCPA Privacy Request." We will respond within 45 days as required by law.
5. Cookie Policy
This website uses cookies to enhance functionality and remember your preferences. The following types of cookies may be used:
- Essential Cookies: Required for the website to function. These cannot be disabled.
- Preference Cookies: Used to remember your settings, such as your cookie consent choice.
- Analytics Cookies: Used to understand how visitors interact with the website (e.g., pages visited, time on site). No personally identifiable information is tied to analytics data.
You may accept or decline non-essential cookies via the consent banner displayed on your first visit. You can also manage cookies through your browser settings at any time. Note that disabling cookies may affect site functionality.
6. ADA Accessibility
Hello Lisa AI is committed to ensuring digital accessibility for people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which include:
- Sufficient color contrast ratios for text and backgrounds
- Semantic HTML structure for screen reader compatibility
- Keyboard navigability for all interactive elements
- Descriptive labels for links and form fields
If you experience any accessibility barriers on this website, please contact us at info@hellolisa.ai and we will make reasonable efforts to provide the information in an accessible format.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Server logs are retained for a maximum of 90 days. Email correspondence is retained for up to 2 years.
8. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted to and from this website, and restricted access to server infrastructure.
9. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at info@hellolisa.ai.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
Hello Lisa AI
16922 East Harvard Ave
Aurora, CO 80013
Email: info@hellolisa.ai